Talk to the tower
Reservations, the concierge desk, events and the casino host team — one form, one phone line, and a desk that's staffed around the clock.
The concierge desk
One desk, every service — bookings, dining, spa, the salon, the yacht. Message us below or reach the team directly.
Phone
+61 7 5592 8100
Hours
Reservations 7:00–23:00 AEST · Casino 24/7
Getting here
- Gold Coast Airport — 25 min by car; chauffeured transfer $145.
- Brisbane Airport — 80 min; transfer $285 or Airtrain to Nerang.
- Parking — free self-park under the tower; valet at the porte-cochère.
- Helipad — partner pad 4 min away; coordinated by the concierge.
Direct lines
Casino hosts
Salon introductions, limits, loyalty — 24/7 on the floor.
Host desk, level M
Concierge
Routes, bookings, the impossible — around the clock.
Lobby desk, 24/7
Before you write
Within the hour during desk time (7:00–23:00 AEST), always within a day. Urgent arrival issues — call the desk directly on +61 7 5592 8100.
Yes — send your dates and we'll return a quote. For instant confirmation, Booking.com carries live rates.
Yes — event blocks, corporate rates and group bookings go through the events team, with a dedicated contact per group.
More in the full FAQ dossier.
Or skip the form entirely
Live rates and instant confirmation through our booking partner — the desk is here when you need the human version.